FAQS about pet services in Windsor, Berkshire

What areas do you cover ?

What will happen on our initial visit?

I will pop round to meet you & your pets & chat about your requirements, no matter how large, small, or maybe daunting! It is important to me that I gain from you, an insight into your pets likes/dislikes/oddities, commands you use, treats, games etc in order to ensure I give them the best care in your absence. I would like to get to know them more over time & be a positive part of their day.
Discuss my terms & conditions & help to reassure you of my committment to the welfare & wellbeing of your pet/pets. It is quite informal, there is no charge, I understand that pet care is very personal & am very keen to help if it is right for you & me.

Where will my dog be walked ?

Your dog will be walked in the local area, either in secure parks, or footpathed walks. If they are with me for the day & you are in agreement, I may go further afield & for longer walks, giving them a change from the local area & adding more variety to their day.

Will there be other dogs on the walk ?

There will be a maximum of 5 dogs on any walk, but often less. Individual walks can also be arranged, if it is more suitable for your dog.

Will my dog be walked on the lead?

I will walk your dog on the lead initially, their safety is paramount & only with your agreement & when I feel comfortable will I walk them off the lead.

How long will you be with my pet?

Walks are a minimum of 45 minutes, in addition to drying them off & settling them back into your home & leaving you a note, or text message about our walk. Replenishing water & feeding if required. Due to travelling time & picking up other dogs enroute, your dog can be occuppied & out & about for well over an hour.
A pet visit will be 20 minutes or longer if I am able.

What if my dog is ill?

If your dog or pet is ill I will follow the guidelines you have provided during our initial visit & service agreement.
I can administer any oral medication if required in food when feeding & can deliver/ collect from the vet if required.
In the unlikely event of an emergency, I will contact you immediately & follow your instructions, taking your pet to my vet if required.

How will my dog be transported?

My police approved vehicle is fully air conditioned, with secure spacious & comfortable cages & fresh water supply.

Will my keys be safe with you?

I am CRB checked & fully insured, all keys are coded & kept in a fixed lockable safe, contact & address details are retained separately. In the event you do not want to leave keys with me, I can collect keys from a close neighbour.
I am happy to retain a set of keys, in the event of an emergency or unexpected situation I will be able to pop round & check on your pets or collect for boarding or day care. Please feel free to discuss any additional concerns you may have with us.

What if I have to cancel?

If you cancel with over 30 days notice, your deposit & any payment will be refunded in full. Or payment can be transfered to a future booking, if preferred.
Deposits & advance payments are non refundable, if the cancellation is made within 30 days of the booking.

Do you have insurance?

SpeediePAWS has full liability insurance, which covers dog walkers, pet sitting, damage to your property, boarding, care & custody & key cover.
I am CRB checked for your peace of mind, so you can be assured your home & key security are in safe & professional hands.

Methods of payment

I take cash or cheques, or you can pay directly via the Internet if it more convenient, this works well for regular & long term bookings.
A deposit of 50% is required for al bookings, with the balance being paid at the end of the walk or at the end of the week for multiple walks.
For advance, regular & long term bookings, payment in full is required at least two weeks prior to the booking.

Further questions